Contact Us
We’re here to help — 24 hours a day
Markets never sleep, and neither does our support. Reach a real human by live chat, phone or email, whenever markets are open.
Live chat
Instant answers in-app and on web.
Average wait: 40 seconds.
Email
support@cmecapitalexchange.com
Replies within one business day.
Phone
+1 (800) 555-0199
24/5 multilingual lines.
Compliance
compliance@cmecapitalexchange.com
Complaints & legal matters.
Send a message
Tell us how we can help you
Trading question? Account issue? Partnership idea? Fill in the form and the right team will get back to you.
Before you write
Quick answers
Most questions are answered instantly in our help centre — here are the big three.
Upload a photo ID and a recent proof of address from your client portal. Verification normally completes within 15 minutes during business hours.
E-wallets are usually same-day; cards take 2–5 business days depending on your bank. Track status in real time under Wallet → History.
Open the Copy section in your client area, browse the leaderboard and press Copy on any expert. Minimum allocation is $100 — or try it on demo first.
Our offices
A global team, close to you
London · Headquarters
Level 39, One Canada SquareCanary Wharf, London E14 5AB
United Kingdom
Limassol · EU Hub
28th October Street 3193105 Limassol
Cyprus
Singapore · APAC Hub
9 Raffles Place, #27-00Republic Plaza
Singapore 048619